Privacy Policy

Last updated: 2024

Naluve ("we", "us", "our") provides IT support services for small businesses. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website or contact us through it, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Naluve
176 Grainger Street
Newcastle upon Tyne, NE5 8SX
United Kingdom
Email: [email protected]
Phone: +44 191 905 5863

For the purposes of the UK GDPR, Naluve is the data controller of the personal data described in this policy.

2. Personal Data We Collect

We only collect personal data that you provide voluntarily through the contact or enquiry form on this website. This may include:

Your name
Your email address
Your telephone number, if you choose to provide it
The content of your message or enquiry

We do not collect any other personal data through this website. We do not run any analytics tools, and we do not set any cookies for tracking, statistics or session management purposes.

3. Why We Collect This Data

We use the information submitted through our form for the following purposes:

To respond to your enquiry about our IT support services
To assess whether we can assist with your requirements
To communicate with you regarding a potential or existing business relationship

4. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases to process your personal data:

Legitimate interests (Article 6(1)(f)) — to respond to enquiries and provide information about our services, where this does not override your rights and freedoms.
Consent (Article 6(1)(a)) — where you have given clear consent for us to process your data, such as through the "gdpr_consent" cookie described below, or for advertising measurement following consent on the confirmation page.
Contract (Article 6(1)(b)) — where processing is necessary to take steps at your request prior to entering into a contract for IT support services, or to perform an existing contract with you.

5. Cookies

This website sets only one cookie: gdpr_consent. This cookie stores your cookie consent choice and is retained for one year. No other cookies are set by this website. We do not use analytics cookies, advertising cookies, session cookies or any third-party tracking cookies as standard.

Advertising measurement is only activated after you have given consent, and only operates on the confirmation page shown after you submit the form. It does not run anywhere else on this website and does not run without your prior consent.

6. How Long We Keep Your Data

Data Type	Retention Period
Form submissions (name, email, phone, message)	Up to 24 months from last contact, unless a longer period is required to fulfil a contract or legal obligation
gdpr_consent cookie	1 year from the date consent is given

Once the applicable retention period expires, personal data is securely deleted or anonymised.

7. Who We Share Your Data With

We do not sell your personal data. We may share personal data only with:

IT service providers who host our website or email systems, acting as data processors on our behalf, under appropriate confidentiality and data protection agreements
Professional advisers (such as accountants or legal advisers) where necessary for our legitimate business purposes
Regulatory or law enforcement authorities, where required by law

We do not transfer personal data outside the United Kingdom without ensuring an adequate level of protection is in place, in accordance with UK GDPR requirements.

8. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

Right of access — to request a copy of the personal data we hold about you
Right to rectification — to have inaccurate or incomplete data corrected
Right to erasure — to request deletion of your personal data in certain circumstances
Right to restrict processing — to limit how we use your data in certain circumstances
Right to object — to object to processing based on legitimate interests
Right to data portability — to receive your data in a structured, machine-readable format
Right to withdraw consent — at any time, where processing is based on consent, without affecting the lawfulness of processing before withdrawal

How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month, as required by the UK GDPR. We may need to verify your identity before processing certain requests.

9. Complaints

If you are unhappy with how we have handled your personal data, please contact us first so we can try to resolve your concern. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters, at ico.org.uk.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: