Last updated: 2024
These Terms and Conditions ("Terms") govern the provision of IT support services by Naluve to small business customers ("Customer", "you"). By placing an order, engaging our services, or using this website, you agree to be bound by these Terms. Please read them carefully before proceeding.
The services described on this website are provided by:
Any communication regarding these Terms, an order, or a complaint should be directed to the contact details above. We aim to respond to all enquiries within two business days.
Services can be requested by contacting us via phone or email, or by submitting an enquiry through the website. An order is not binding on either party until we have issued a written confirmation, sent by email, setting out the scope of work, estimated timeframe, and applicable charges.
You are responsible for ensuring that the information you provide when requesting services — including descriptions of your IT systems, access credentials, and business requirements — is accurate and complete. We reserve the right to decline or amend an order before confirmation if the requested work falls outside our capabilities or if further clarification is required.
All prices are quoted in pounds sterling (GBP) and, unless stated otherwise, are exclusive of VAT, which will be added at the applicable rate where relevant. Prices for one-off support work will be confirmed in the order confirmation. Where services are provided on an ongoing or subscription basis, the agreed fee, billing cycle and included scope of support will be set out in a separate written agreement.
Unless otherwise agreed, invoices are payable within 14 days of the invoice date. Late payment may result in suspension of ongoing support services until outstanding amounts are settled. Any work, equipment, software licences, or third-party costs not explicitly listed in the order confirmation are excluded from the quoted price and will be charged separately where applicable.
You may cancel a confirmed order by notifying us in writing before work has commenced, in which case no charge will apply. If cancellation occurs after work has begun, you will be charged for the time and resources already committed, calculated on a pro-rata basis.
Where services are supplied at a distance and you are a consumer, you may have a statutory right to cancel within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This right does not apply once the service has been fully performed with your prior express consent and acknowledgement that the cancellation right would be lost.
If you are dissatisfied with any aspect of our service, please contact us at [email protected] with details of your complaint. We will investigate and respond within a reasonable timeframe, normally within 14 days. We aim to resolve all complaints fairly and promptly through direct discussion.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the law of England and Wales.
Subject to the above, our total liability arising out of or in connection with the services provided shall not exceed the total amount paid by you for the specific service giving rise to the claim. We shall not be liable for any indirect, incidental, or consequential loss, including loss of profit, loss of data, or business interruption, arising from the provision of or failure to provide our services.
We shall not be responsible for pre-existing faults in your IT systems, issues caused by third-party software or hardware, or damage resulting from your failure to follow reasonable recommendations provided by us.
This website sets a single cookie, named gdpr_consent, which stores your cookie consent choice for a period of one year. No analytics, tracking, or session cookies are set by this website. Advertising measurement tools, where applicable, operate only after consent has been given, and only on the order confirmation page.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. You have the right to access, correct, or request deletion of your personal data. To exercise these rights, please contact us at [email protected]. If you believe your data protection rights have been infringed, you may lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms from time to time to reflect changes in our services or legal requirements. The current version will always be available on this website. Continued use of our services after changes are published constitutes acceptance of the updated Terms.
For any questions regarding these Terms and Conditions, please contact: